Customer Service

Shipping Information

Shipping Rates
Service Type
Ground $7.95
3 Day Select $12.95
2nd Day Air $16.95
Next Day Air $24.95
Saturday Delivery Next Day Air $29.95
UPS Delivery to Alaska or Hawaii Additional $10.00
APO/FPO Additional $5.00

Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

Shipping from is FAST and easy!
Most orders placed by 5:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a Holiday.

Halloween City ships orders only to the 50 United States, unfortunately we do not ship internationally or to non-state US Territories/Protectorates.

Orders placed after 5 pm, ship the next business day from our warehouse in Naperville, IL.

Refer to our Ground Time-In-Transit Map below to see how long it will take to receive a package sent by your method of shipping.

  • Days indicated are business days, Mon-Fri only, unless Saturday shipping is selected. Saturday delivery is available for an additional fee from 5pm (CST) Thursday to 5pm (CST) Friday.
  • The day your order ships does not count as a time-in-transit day.

Start counting AFTER the day it ships. (Note: Shipping days refer to business days only, Mon-Fri, unless Saturday is the chosen option). Shipping times never include Sundays or Holidays.

Standard Shipping:

Deliveries are made in 2 to 7 business days. - Packages weighing 10 pounds or less are delivered to your door by the USPS - Packages weighing more than 10 pounds will be delivered by the UPS    · Rural and remote areas may incur longer delivery times. - APO/FPO deliveries are made via USPS and delivery times for these addresses are dependant upon location.

  • 3 Day Select - Arrives at the end of the day, 3 business days after the day it ships out. Example: Ships on Tuesday, arrives on Friday. Ships on Friday, arrives on Wednesday and so forth.
  • 2nd Day Air - Arrives 2 business days after the day it ships out. Example: Ships on Monday, arrives on Wednesday. Ships on Friday, arrives on Tuesday and so forth.
  • Next Day Air - Arrives by the afternoon on the next business day after the day it ships out. Example: Ships on Monday, arrives on Tuesday. Ships on Friday, arrives on Monday and so forth.
  • Saturday Delivery Next Day Air - Arrives on Saturday. Not available in all locations.