Customer Service

Returns

Request a Return

This self service tool allows you to instantly request and receive a Return Authorization Number 24 hours a day, 7 days a week
Your Ship ID:
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Here are common questions we get about returning products. Click on your question below and we will provide the answer.


Halloweencity.com Return Policy:

We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Original Shipping and Handling charges are non-refundable. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:


How to Return Online with Halloweencity.com:

Please read through our return policy to ensure your item is eligible for a return.

Can I return an online purchase to one of your store locations?

At this time items purchased online from HalloweenCity.com may NOT be returned to a Halloween City retail store location. To return your online purchase, please refer to the instructions under "How to Return Online with Halloweencity.com."