Request a Return
This self service tool allows you to instantly request and receive a Return Authorization Number 24 hours a day, 7 days a week
Here are common questions we get about returning products. Click on your question below and we will provide the answer.
Halloweencity.com Return Policy:
We will gladly accept returns within 30 days from the date you received your purchase.
All returned items must include the Shipping Receipt.
Refunds are for the cost of the merchandise only.
Original Shipping and Handling charges are non-refundable. Return shipping charges are not refundable.
All returns will be credited to the original form of payment.
All merchandise must be in new condition, unopened, unworn and in original packaging.
Non-Returnable Items include:
- Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
- Perishable items
- Helium Tanks
- Oversized Items / Life-sized Cutouts
- Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
- Bulk Products
- Edition Costumes
How to Return Online with Halloweencity.com:
Please read through our return policy
to ensure your item is eligible for a return.
- All return products require a RAN (Return Authorization Number).
- To request a RAN (Return Authorization Number) simply click here.
- Include your packing slip and return authorization form with your return. Write your Return Authorization Number on the OUTSIDE of the package. Example: RA:123456
- All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice.
Can I return an online purchase to one of your store locations?
At this time items purchased online from HalloweenCity.com may NOT be returned to a Halloween City retail store location. To return your online purchase, please refer to the instructions under "How to Return Online with Halloweencity.com."